Ring Jenny Privacy Policy

Definitions

• SERVICE means the Ring Jenny website, software, voice AI receptionist, call answering system, and related services owned and operated by LunaCal LLC.
• Ring Jenny means the voice AI receptionist service owned and operated by LunaCal LLC.
• PERSONAL DATA means data about a living individual who can be identified from those data, or from those data and other information either in our possession or likely to come into our possession.
• CALL DATA means information collected, processed, or generated when Ring Jenny answers, handles, routes, records, transcribes, summarizes, or analyzes phone calls. This may include caller name, phone number, call recording, call transcript, call summary, service requested, location, urgency, preferred time, booking or appointment details, lead details, and related call metadata.
• COOKIES are small files stored on your device, computer, or mobile device.
• DATA CONTROLLER means a natural or legal person who, either alone or jointly with others, determines the purposes for which and the manner in which any personal data are processed. Ring Jenny acts as a Data Controller for visitors of our website and users signing up directly. For callers, leads, customers, and end users contacting a Business that uses Ring Jenny, we generally act as a Data Processor on behalf of that Business.
• DATA PROCESSORS OR SERVICE PROVIDERS means any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• DATA SUBJECT is any living individual who is the subject of Personal Data.
• THE USER is the individual or business using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
• BUSINESS means any individual, company, organization, or legal entity that uses Ring Jenny to answer calls, handle customer enquiries, capture leads, book appointments, route calls, or manage business communications.
• CALLER means any person who calls, speaks with, or otherwise interacts with Ring Jenny on behalf of a Business.

Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Phone number
• Business name
• Business address or service location
• Billing information
• Cookies and Usage Data
• Business services, business hours, FAQs, pricing guidance, transfer rules, emergency rules, booking rules, and call handling preferences
• Caller name, phone number, enquiry details, appointment details, lead details, call notes, and other information provided during a call
• Call recordings, transcripts, summaries, and call metadata, where applicable

Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, product updates, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us at [email protected].

If applicable, our app may use cookies and similar tracking technologies to improve user experience. Users are informed of cookie usage via notifications, and they can manage cookie preferences through their browser settings.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

This Usage Data may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our Service that you visit, time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, mobile device unique ID, IP address, mobile operating system, type of mobile Internet browser, unique device identifiers, and other diagnostic data.

Call Data

Because Ring Jenny is a voice AI receptionist, we may collect and process Call Data to provide the Service.

Call Data may include, but is not limited to:

• Incoming caller phone number
• Caller name, if provided
• Call recordings, where enabled
• Call transcripts and summaries
• Service requested by the caller
• Appointment or booking preferences
• Location, suburb, or service area, where relevant
• Budget, urgency, or other qualification details, where relevant
• Notes captured during the call
• Call time, duration, status, and outcome
• Call routing, transfer, voicemail, or follow-up details
• Spam call detection data
• Notification and follow-up information sent to the Business

Tracking Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Other tracking technologies may also be used, such as beacons, tags, and scripts, to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not work properly.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

How We Use Your Data

Ring Jenny uses the collected data for various purposes:

• To provide and maintain our Service;
• To answer calls on behalf of Businesses;
• To capture caller and lead information;
• To create call summaries, transcripts, notes, and notifications;
• To help Businesses respond to customer enquiries;
• To support appointment booking or appointment request handling, where enabled;
• To route calls or transfer urgent calls, where enabled;
• To detect spam calls, unwanted calls, or misuse of the Service;
• To notify you about changes to our Service;
• To allow you to participate in interactive features of our Service when you choose to do so;
• To provide customer support;
• To gather analysis or valuable information so that we can improve our Service;
• To monitor usage of our Service;
• To detect, prevent, and address technical issues;
• To fulfill any other purpose for which you provide it;
• To carry out our obligations and enforce our rights arising from contracts entered into between you and us, including billing and collection;
• To provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, and product updates;
• To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information;
• In any other way we may describe when you provide the information;
• For any other purpose with your consent.

Retention of Data

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, and operate the Service.

Call recordings, transcripts, summaries, and call-related data may be retained for as long as needed to provide the Service to the Business, support follow-up, improve call quality, meet legal obligations, and maintain security.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen security, improve functionality, or where we are legally required to retain it for longer periods.

Transfer of Data

Your information, including Personal Data and Call Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Ring Jenny will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organisation or country unless there are adequate controls in place, including security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Cases

We may disclose your information also:

• To contractors, service providers, and other third parties we use to support our business;
• To fulfill the purpose for which you provide it;
• To provide call answering, call processing, transcription, analytics, notifications, billing, and customer support;
• For the purpose of including your company's logo on our website;
• For any other purpose disclosed by us when you provide the information;
• With your consent in any other cases;
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LunaCal LLC, Ring Jenny, our customers, callers, or others.

We do not use or disclose user data for purposes such as building unrelated personal profiles, monitoring employees, tracking locations, or generating attention heat maps.

Your Data Protection Rights Under General Data Protection Regulation

If you are a resident of the European Union or European Economic Area, you have certain data protection rights covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you, or if you want it removed from our systems, please email us at [email protected].

In certain circumstances, you have the following data protection rights:

• The right to access, update, or delete the information we have on you;
• The right of rectification. You have the right to have your information rectified if it is inaccurate or incomplete;
• The right to object. You have the right to object to our processing of your Personal Data;
• The right of restriction. You have the right to request that we restrict the processing of your personal information;
• The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format;
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Legal Basis for Processing

If you are located in the EEA, we will only process your personal data when we have a valid legal basis. These include:

• Consent: You have given us permission to process your personal data for one or more specific purposes.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: We are required to process your data to comply with applicable laws and regulations.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, ensuring security, preventing fraud, and providing voice AI receptionist functionality, and these interests are not overridden by your rights.

Your Data Protection Rights Under the California Privacy Protection Act

CalOPPA is the first state law in the United States to require commercial websites and online services to post a privacy policy.

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously;
• Our Privacy Policy link includes the words “Privacy Policy” and can easily be found on the page specified above on the home page of our website;
• Users will be notified of any privacy policy changes on our Privacy Policy Page;
• Users are able to change their personal information by emailing us at [email protected].

Our Policy on “Do Not Track” Signals

We honor Do Not Track signals and do not track or plant cookies when a Do Not Track browser mechanism is in place.

Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your